FAQ
WHERE CAN I PURCHASE TICKETS?
Tickets can be purchased online at eventbrite.com
DOES BOND|ST HAVE A BOX OFFICE?
Yes, we do – located at the entrance of MainStage and a the entrance of TwoTwoTwo. Debit and major credit cards are accepted. The box office operates only on show days and opens 1 hour before the advertised door time. During this time, you can purchase tickets to any upcoming show, if available. *Note, if a show is sold out, we do not hold additional tickets for walk-up sales at the box office.
WHAT IS YOUR REFUND POLICY IF I AM NO LONGER ABLE TO ATTEND A SHOW?
All sales are final, and refunds or exchanges are not permitted, including if the support act(s) are canceled. Refunds will only be issued if a show is canceled entirely.
HOW DO MY MOBILE / PRINT-AT-HOME TICKETS WORK?
Mobile tickets are accessible via the Eventbrite website. Print-at-home tickets are emailed to you ahead of the show and can be printed in advance or scanned from your phone.
*Note that it is recommended that you download your tickets in advance so that you have them ready upon arrival. And be sure to turn up your phone’s brightness to the highest setting for easier scanning.
I PURCHASED A TICKET FROM SOMEONE – CAN YOU CHECK IF IT’S LEGITIMATE?
Unfortunately, we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of Eventbrite. Entry will be denied and refunds will not be issued to anyone who presents an invalid or duplicate ticket at the door.
WHAT ARE THE SET TIMES FOR A SPECIFIC SHOW?
The door time will always be listed on your ticket/order and online on our 'Events' page found at www.bondst.ca
WILL I BE ABLE TO WATCH THE SHOW FROM THE FLOOR IF I HAVE A MEZZANINE TICKET, OR VICE VERSA?
Unfortunately not. You must remain in the section for which you purchased your ticket.
CAN I APPLY FOR MEDIA ACCREDITATION FOR A SPECIFIC SHOW?
Photo and video policies vary by artist, and media passes must be applied for in advance, directly through the promoter of the show. If you arrive with a professional camera (any DSLR or camera with a removal lens) without prior media approval, you will be required to leave your camera at Coat Check, at your expense.
THE SHOW IS LISTED AS A 19+ EVENT, BUT CAN I BRING MY TEENAGE SON/DAUGHTER IF I STAY WITH THEM THE ENTIRE TIME?
Unfortunately not. If an event is listed as 19+, no one under the age of 19 is permitted in the venue, under any circumstances. For entry to 19+ shows, you will be required to show valid (not expired) government-issued photo ID.
IS PARKING/VALET AVAILABLE?
We do not have parking, but there is paid public parking available on the surrounding streets. Please be sure to follow city by-laws regarding restrictions.
CAN I BRING A PHOTO OR VIDEO CAMERA?
Professional cameras (DSLR or anything with a removable lens) are not permitted in our venue unless you have been accredited with a media pass by the promoter. If you arrive with a professional camera without prior media approval, you will be required to leave your camera at Coat Check, at your expense. Point-and-shoot and cellphone cameras are generally permitted unless specified otherwise by the artist.
WHAT ITEMS ARE NOT PERMITTED INSIDE BOND|ST MAINSTAGE?
We do not allow the following in our venue: outside food and drink (including water), narcotics and illegal substances, drug paraphernalia, laser pointers, spray paint, stickers, chairs, large umbrellas, sports balls, glow sticks, selfie sticks, bicycles, audio/video recording devices with detachable lenses, animals, glass containers, weapons of any kind, and any object that security/management deems unsafe or that can be used as a projectile.
CAN I BRING MY BAG?
For everyone’s safety, security, and enjoyment, backpacks and other oversized bags are no longer permitted in the venue. Small purses, totes, and clutches will be permitted (up to 12″ x 6″ x 12″), and we strongly suggest bringing a clear bag for expedited entry. Please note, searches will happen on all bags.
IS BOND|ST ACCESSIBLE TO PEOPLE WITH DISABILITIES?
Due to an exciting new elevator, BOND|ST Event Centre will be fully accessible in Spring 2024. Currently, patrons will need to be able to climb a total of 4 steps from the sidewalk to the inside of the building, and an additional 4 to access the MainStage, Cafe, and VIP Lounge. The main floor features an accessible, barrier-free restroom.
If you would like special assistance, please contact the venue by phone (905-576-9180) or email (info@bondst.ca) prior to purchasing your tickets.
DO YOU HAVE ALL-GENDER BATHROOMS, ACCESSIBLE BATHROOMS, ETC.
We have two single all gender bathrooms, both of which are wheelchair accessible. One of the bathrooms is located on the main level and the second one is in the basement beside the gender-specific bathrooms.
DO YOU SELL FOOD? AM I ABLE TO BRING MY OWN FOOD INSIDE?
We have food to buy before the show at BOND|ST SNACK|BAR.
*Note, BOND|ST SNACK|BAR is a restaurant with small plates available. Outside food and drink (including water) are not permitted.
DO YOU SERVE ALCOHOL AT ALL AGES SHOWS?
The entire venue is licensed, and alcohol can be served at all ages shows to those of legal drinking age. You will be required to show a valid (not expired) government-issued photo ID if you would like to purchase/consume alcohol at an all-ages show.
DO YOU HAVE A COAT CHECK?
Yes, we do, subject to capacity. Coat Check is located in the basement and costs $4.50 per item. There are two ATMs available, one on the main level and one in the basement.
ONCE INSIDE, CAN I LEAVE THE VENUE AND COME BACK?
Unless otherwise stated, ins & and outs are not permitted. Unless using the ‘smoking section’, at that point you will get a stamp from security before exiting. Drinks are not allowed to be taken outside.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? DO YOU HAVE AN ATM?
Major credit cards, debit cards, and mobile forms of payment are all accepted, at the box office and inside the venue. We have an ATM available in the MAINSTAGE GA section. As well as an ATM at the entrance of twotwotwo.
ARE YOU HIRING?
Yes! Please email info@bondst.ca with your resume and cover letter!
CAN I RENT BOND|ST Event Centre?
Yes! Please contact us by phone (905-576-9180) or email (info@bondst.ca) for details.
For any other inquiries, please email us! info@bondst.ca